Group Session (General)

Cancellation Policy

1. Scheduling Policy Customers have 10 business days from the date of payment to schedule their session(s). Failure to schedule within this timeframe will result in forfeiture of services without a refund. The Company will ensure that the designated session(s) occur within 20 business days from the date of payment. 2. Cancellation and Rescheduling Sessions may be rescheduled up to 24 hours before the scheduled time without penalty. Cancellations or rescheduling requests made less than 24 hours in advance will incur 50% of the service fee. Customers who do not attend their scheduled session (“no-shows”) will forfeit the session without a refund. 3. Refund Policy Refunds are not available for completed sessions. Partial refunds may be offered in the following circumstances: Cancellation is requested within 48 hours of payment and no sessions have been scheduled. Rescheduling is not possible due to circumstances beyond the Company’s control. Refund requests must be submitted in writing to support@astutedge.com and will be processed within 10 business days.

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